Legal
Shipping & Delivery Policy
This policy explains service scope, delivery expectations, and responsibilities for shipment handling on CarryGo.
Last updated: August 27, 2026
Service Scope
CarryGo coordinates peer-to-peer parcel movement through verified travelers and route matching.
Transport timelines vary by route availability, weather, travel constraints, and compliance checks.
Delivery Timelines
Estimated delivery windows shown in the platform are indicative and not guaranteed unless explicitly committed in writing.
Users are responsible for providing accurate pickup and drop details to avoid delays.
Packaging and Restricted Items
Senders must package parcels safely and truthfully declare parcel contents, value, and handling requirements.
Illegal, hazardous, or policy-restricted items are prohibited and may lead to cancellation and account suspension.
Failed or Delayed Delivery
If delivery is delayed or fails, CarryGo support guides next steps based on tracking history and policy rules.
Compensation, refunds, or disputes are handled according to the Refund & Cancellation Policy.