Legal

Refund & Cancellation Policy

This policy outlines how cancellations, refund eligibility, and dispute resolution are handled on CarryGo.

Last updated: August 27, 2026

Cancellation Before Pickup

If a sender cancels before parcel pickup is confirmed, CarryGo applies a full refund to the original payment method.

Processing time depends on payment gateway and bank timelines.

After pickup, refunds are handled through dispute review based on delivery evidence, communication logs, and policy compliance.

CarryGo may issue full, partial, or no refund depending on case outcome.

Once delivery confirmation and payment release are complete, refunds are not automatic and require support escalation.

Fraud or policy abuse can result in account action in addition to refund denial.

For cancellation and refund support, contact support@carrygo.in with booking reference and issue details.

We aim to acknowledge refund-related requests within two business days.