FAQ
Answers to Common CarryGo Questions
Everything you need to understand delivery flow, pricing behavior, safety, and support processes.
Answers for senders and travelers
How does CarryGo keep deliveries secure?
CarryGo enforces KYC checks, risk flags, OTP-based handovers, and route-level monitoring to protect both sender and traveler journeys.
Can businesses use CarryGo at scale?
Yes. We support recurring route operations, API-friendly workflows, and operational insights for growing fulfillment teams.
How are delivery fees calculated?
Pricing considers route demand, parcel weight and urgency, plus optional protection coverage. You see total charges before confirming.
What if there is a delay or failed handover?
Our support and dispute workflows review event logs and evidence quickly, then apply policy-based resolution or refunds when eligible.