Identity Verification
Every active account goes through KYC checks before parcel exchange.
Safety and Trust
Protection Layers Built into Every Delivery
CarryGo combines identity checks, secure handovers, and incident-ready workflows to keep delivery dependable.
Policy-first protection layers
Safety Architecture
Designed for prevention, not just response
Risk controls are embedded from onboarding through final payout closure.
OTP Handover Protocol
Pickup and drop checkpoints are protected with one-time codes.
Automated Risk Signals
Behavioral anomalies trigger alerts for operations review.
Incident Handling
Fast and auditable escalation path
When issues happen, the platform provides enough evidence for quick resolution.
1
Report issue instantly
Users can raise route or handover concerns with context in-app.
2
Policy-backed review
Support evaluates logs, timestamps, and communication trails.
3
Resolution and prevention
Outcomes may include refunds, restrictions, or account controls.